RESEARCH EXPERTISE
Defining CX Vision and strategy
Aligning right KPI and linkage to business metrics
Defining customer journey
Continuous improvement through
- Insights Reporting
- Customer Councils - Action Planning workshops
- Advanced Modelling
PLATFORM EXPERTISE
Optimizing your research through our platform
Continuous tracking
CRM analytics
Maximum reach through omni channel strategies
Hot Alerts
Closing the loop and monitoring closure
CX CONSULTING + PLATFORM EXPERTISE IN ONE SINGLE PACKAGE
CLOSED LOOP TICKETING
RESOLVES ISSUES QUICKLY AND EFFICIENTLY, AND REDUCE CUSTOMER CHURN
UTILIZE ALL QUESTION TYPES FOR DETRACTOR RECOVERY
ASSIGN TICKETS AUTOMATICALLY
GENERATE ALERTS/ADD WATCHERS FOR NEGATIVE FEEDBACK
DASHBOARD TO TRACK STATUS, CASE HISTORY
CHANGE PRIORITIES AND SLA’S FOR YOUR VIP CUSTOMERS
TRIGGER FOLLOW UP SURVEY ON CASE RESOLUTION
