RESEARCH EXPERTISE

Defining Cx Vision and strategy

Aligning right KPI and linkage to business metrics

Defining customer journey

Continuous improvement through

  • Insights Reporting
  • Customer Councils - Action Planning workshops
  • Advanced Modelling

PLATFORM EXPERTISE

Optimizing your research through our platform

Continuous tracking

CRM analytics

Maximum reach through omni channel strategies

Hot Alerts

Closing the loop and monitoring closure

CX CONSULTING + PLATFORM EXPERTISE IN ONE SINGLE PACKAGE

CLOSED LOOP TICKETING

RESOLVES ISSUES QUICKLY AND EFFICIENTLY, AND REDUCE CUSTOMER CHURN

UTILIZE ALL QUESTION TYPES FOR DETRACTOR RECOVERY

ASSIGN TICKETS AUTOMATICALLY

GENERATE ALERTS/ADD WATCHERS FOR NEGATIVE FEEDBACK

DASHBOARD TO TRACK STATUS, CASE HISTORY

CHANGE PRIORITIES AND SLA’S FOR YOUR VIP CUSTOMERS

TRIGGER FOLLOW UP SURVEY ON CASE RESOLUTION